Dealing with Violence & Aggression

Aims

A training session to introduce participants to the key concepts of working with people that may become violent or aggressive. To develop participants’ understanding of the main issues involved in this work, and to give them the tools to work more confidently and effectively to diffuse violence and aggression and to maintain personal safety.

Target Group

This training is designed to be delivered to staff working in health and social care services, across statutory services, and the voluntary, independent and private sectors.

Learning outcomes

At the end of this course participants will be able to:

• Define the terms violence and aggression
• Recognise the process of fight or flight
• Describe theories of violence and aggression
• Describe the continuum of violence and identify the things that may sustain violence and aggression
• Describe the stages of emotional arousal and recognise what to do at each stage
• Demonstrate how to use our own body reactions and behaviour to deal with violence and aggression
• Understand the need for clear communication and a consistent approach when dealing with violence and aggression
• Identify several strategies for working with violence and aggression including: the use of ABC charts, validation and the Deliver Care model

Training Methods

The day will be run in a participative way, using delegates’ existing knowledge as a platform. Training methods will include paired work, small group work, quizzes, multi-media clips, case studies, and a limited amount of lecturing.